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This policy is part of our Terms and Conditions. By using any of Coopita’s services, you’re agreeing to this policy and our Terms and Conditions.  

 

1. For Customer 

 

Shipping costs will be indicated to you in your bill.  

 

Please do note however that international orders may be subject to the payment of import duties and taxes. You are responsible for the payment of any such import duties and taxes. 

 

2. For Merchants 

 

Merchants are responsible for shipping their sold items to customers.  

 

3. Shipping Options 

 

Coopita provides three shipping options, as follows 

  1. Regular Mail  

  1. Express Shipment (excluding next-day delivery express services) 

  1. Next Day Delivery with DHL Express 

 

a) Regular Mail and Express Shipment (excluding next-day delivery express services) 

 

By selling as a merchant on Coopita, you agree to the following for each product listed on www.coopita.com, namely to: 

  1. Provide an accurate “ships from” address. 

  1. Accurately specify shipment costs and processing time. 

  1. Ship items promptly after they are sold. Items must be shipped no later than within 14 days of purchase unless otherwise specified in your processing time or agreed upon with the customer through Messages. 

  1. Comply with all local and international shipping and customs regulations.  

  1. Ship to the address listed on the Coopita receipt generated upon a purchase. 

  1. Charge an accurate and appropriate amount for shipping.  

  1. Mark the order as shipped when you ship it. You may only mark the status of an order as "shipped" once you have actually shipped an order to a customer. Your customer will receive an Coopita Shipping Notification when your order is marked as shipped. 

 

 

b) Next Day Delivery with DHL Express 

Coopita has an exclusive tie up with DHL, the world's leading logistics provider,  for all next day delivery express shipments, via DHL Express Service. By selling as a merchant on Coopita, you agree to the following for each product listed on www.coopita.com, namely to:  

  1. Comply with the terms set out in Paragraph 3(a) above 

  1. Exclusively use the DHL Express option if you intend to offer next-day delivery services 

  1. Accurately specify the shipping height, shipping weight and shipping length for each product listed on www.coopita.com

 

In the unlikely event an order does not go as planned, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item was shipped to the address provided by the customer. If a customer does not receive their order, they may take legal action against your shop.  

 

 

 


 

 

Refunds, Returns and Exchanges Policy 

 

This policy is part of our Terms and Conditions. By using any of Coopita’s services, you’re agreeing to this policy and our Terms and Conditions.  

 

As Coopita is a marketplace of independent shops, refunds, returns, and exchanges are handled differently from merchant to merchant.   

 

For Customers 

In general, each merchant on Coopita sets their own policies regarding returns, exchanges and refunds. These policies should be displayed in each Coopita Merchant's shop. 

 

If there is a problem with an order, contact the merchant directly first using the Message option in your Coopita user account 

 

For Merchants 

As a merchant on Coopita, you are expected to clearly state your policies about returns,exchanges and refunds when you register to become a Coopita MerchantLet customers know how you, as a shop owner, manage and run your shop--including how you’d handle any issues or problems with a transaction.   

 

As a matter of good practice, the return and exchanges policy should include (a) the return or exchange timeline, (b) specify the party responsible for the payment of shipping charges  

In the event of a return/refund, merchants should note that Coopita's transaction fees will not be refunded to their Coopita merchant account. 

 

If you do have a problem with a transaction, it’s best to contact the buyer directly via the Message option in your Coopita user account. Customers are also encouraged to contact you first if they experience any issues.   

 

Issues with a Transaction 

Please keep in mind that Coopita provides the marketplace, but isn’t directly involved in transactions between individual customers and merchants.   

 

If you have trouble with an order and can't sort it out directly with your merchant or your customer, you can inform us at help@coopita.comWe will work with all parties to resolve the matter.   

 

 

This policy was last updated on 5 September 2015